In a survey, HubSpot found that 82% of consumers rate an “immediate” response as important or very important when they have a marketing or sales question. Meanwhile, 90% of consumers rate an “immediate” response as important or very important when they have a customer service question.

Speed and quality are everything for today’s consumers. But speed and quality are difficult to achieve in tandem.  

The good news is that web chat tools can be used at almost every stage of the customer lifecycle to help with both the speed and quality of your interactions and support.

What is web …

Management Roadmap

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