First-time sales outreach response is plummeting. According to Jill Konrath, 97% of all business calls now go to voicemail.

It’s never been more important for salespeople to be good at leaving voicemails. Not only that, but voicemail can — and should — be measured, coached, and improved. First, let’s review general voicemail etiquette.

1. Keep your greeting up-to-date.

Before we tackle appropriate voicemail etiquette for outbound messages, let’s first discuss proper etiquette for setting up your own voicemail system. As a professional, make sure you are regularly updating your voicemail greeting with information most relevant to those calling you.

Sales Representative

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