Thank you for understanding” automatically makes me think I’m being let down. Someone could hand me an ice cream cone and say, “Thanks for understanding,” and I’d likely stand there waiting for the boom to be lowered while my cone sadly melted.

Often, this phrase isn’t a bad omen at all — it’s simply one that’s overused and misunderstood.

If you’re in sales, it’s important to be a student of language to ensure your communication is never weighed down by a poor turn of phrase or easy platitude. So, instead of reaching for your trusty “Thanks for understanding,” here

Sales Representative

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