In recent years, the CRM (Customer Relationship Management system) has evolved far beyond being just a tool for contact management.

As 2022 approaches and we move further into the new decade, some key CRM trends will shake up the industry as we know it.

Here are some of our top predictions for CRM in the upcoming year, including rising CRM use from new markets, powerful features and integrations, and the impact of wider tech trends on CRM.

CRM Trends for 2022 1. AI is becoming a key part of CRM systems.

If there’s one thing that’s affecting all industries,

Sales Tools

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