The aftermath of the pandemic has small and medium-sized businesses struggling to keep up with demand and supply. Shortages in staffing and inventory are challenging. Add disgruntled or rude customers to the mix and you may see a minor scuffle or an incident that goes viral. For most businesses the old-fashioned, “the customer is always right” is standard operating procedure. Many businesses, large and small have learned that not only is the customer not always right, but that model can also have a negative impact on employees.

There will always be customer issues to address in business: workers and customers

Management Roadmap

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