Have you been noticing job descriptions with the term “people ops” where traditional human resources jobs used to be? If so, you’re on to something.

People operations has been blowing up in recent years — and it’s much more than a new word for HR. People operations (otherwise known as people ops or POPS for short) takes a people-first approach to business. Rather than looking at your employees as numbers on a spreadsheet or cogs in a compliance wheel, people ops sees employees as your customers.

It might sound like a small thing, but that mindset shift is actually pretty

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