Longer Deal Cycles Expose a Missing Lead Follow Up System
A lead follow up system is a documented sequence of contact steps, assigned ownership, and recorded outcomes that operates independently of any…
Kamyar Shah
Kamyar Shah is a Fractional COO, Fractional CMO, and Executive Coach, and the founder of World Consulting Group, with over 25 years of experience helping organizations achieve operational excellence and sustainable growth. He has led 650+ consulting engagements producing more than $300M in measurable results.
What 5,071 Negative Law Firm Reviews Reveal
A study of 5,071 one-star and two-star law firm reviews found 89.1 percent describe a business-process failure, not the legal work.
What 12,884 Negative Auto Repair Reviews Reveal
A study of 12,884 one-star and two-star auto repair reviews found 87.5 percent describe a business-process failure.
What 1,271 Negative Electrician Reviews Reveal
A study of 1,271 one-star and two-star electrician reviews found 93.3 percent describe a business-process failure, not the work.
What 3,708 Negative Plumbing Reviews Reveal
A study of 3,708 one-star and two-star plumbing reviews found 94.1 percent describe a business-process failure rather than a workmanship one.
The HVAC Profit Benchmark Everyone Cites Does Not Exist
A review of 26 pages ranking for HVAC profitability found 225 quantitative claims. Of those, 201 name no source at all.
What 9,792 Negative Dental Reviews Reveal About Practices
A study of 9,792 one-star and two-star dental reviews found 86.8 percent describe a business-process failure rather than a clinical one.
What a Weak Pipeline Health Score Is Actually Telling You About Your Sales Operations
Weak pipeline health is the most expensive thing in a mid-market company right now, and most sales leaders are misdiagnosing it. The…
Job Costing: Why Monthly Numbers Lose Margin
Job costing after close locks in the loss. See what a diagnostic returned for a simulated commercial contractor with no work in…
What an HVAC Business Coach Diagnoses First
An HVAC business coach starts with owner dependency, not marketing. See what a structured diagnostic returned for a simulated three-crew contractor.
Owner Operator Trucking: Where Margin Leaks
Owner operator fleets lose margin in dispatch and settlements. See what a diagnostic returned for a simulated regional carrier with no cost…
Service Agreements: Turning Calls Into Revenue
Service agreements convert one-off calls into predictable revenue. See what a diagnostic returned for a simulated plumbing contractor with none.
Law Firm Marketing: Book Cases Within Bar Rules
Law firm marketing fails at intake, not advertising. See what a diagnostic returned for a simulated personal injury firm losing signed cases.
Account Management: The Revenue Nobody Is Assigned To
Most firms sell accounts then abandon them. See what a diagnostic returned for a simulated services firm with no owner after the…
DOT Compliance: One Person Is Not a System
DOT compliance handled by one person is a single point of failure. See what a diagnostic returned for a simulated regional trucking…
Preventive Maintenance: Filling the Slow Weeks
Preventive maintenance is the only work a service contractor controls the timing of. See what a diagnostic returned for a simulated plumbing…
Trust Accounting: The Control That Cannot Fail
Trust accounting run by one person is a single point of failure. See what a diagnostic returned for a simulated personal injury…
Prevailing Wage: The Compliance Cost Nobody Prices
Prevailing wage work carries administrative cost most contractors never price. See what a diagnostic returned for a simulated electrical contractor.
Cargo Insurance: Walk Into Renewal With Numbers
Carriers who arrive at renewal without loss run analysis accept whatever the broker presents. See what a diagnostic returned for a simulated…
Sales Operations Roadmap: The 90-Day Build Sequence
A sales operations roadmap is the document most sales leaders say they need and most companies never build. They run quarterly planning,…