by Kamyar Shah | Jan 29, 2026 | Healthcare
Medical practice consultants are engaged at a specific inflection point: the practice is clinically excellent but operationally constrained. Revenue per provider is below benchmark, collections are inconsistent, scheduling is inefficient, or the physician-owner is...
by Kamyar Shah | Dec 31, 2025 | blog, Healthcare
Churn is the rate at which existing relationships end. In a practice or service business, it is the quietest number in the operation, because nobody leaves. They simply do not come back, and an absence produces no event, no notification, and no entry in any report....
by Kamyar Shah | Aug 10, 2024 | Healthcare
Patient experience is an operations problem. The practices with the highest satisfaction scores are not the ones with the friendliest physicians — they are the ones with the shortest wait times, the clearest communication, and the most reliable follow-through on what...
by Kamyar Shah | Sep 19, 2023 | Healthcare
Most medical practices stall not because they lack patients but because they lack operating systems. The practice sees 25–35 patients per day, collections are inconsistent, the schedule has gaps that never get filled, and the physician is doing work that should flow...
